We live in an age of answers.
High on our own supply of data, the urgency to produce more facts, more proof, more certainty of our next action is irresistible.
But good answers have only ever come from good questions. When the barrier to analysis is non-existent, questions become the most valuable currency.
This has always been the backbone of my strategy discipline. What problem are we really trying to solve? Who are we really trying to influence? What really makes them tick? Why should they care?
"Strategy" is a strange role, and a frequently misunderstood one. It's not surprising, given it isn't the end product. At least, it shouldn't be. What's the point of a report that suggests a line of action that doesn't lead to any action?
At its simplest, strategy defines how we get from point A to B. Obviously then, we must define points A and B (not as common as you may think). But when strategy is at its best, the path between A and B is a galvanizing marriage of both analysis and creativity.
Sadly, this marriage is too often collapsing under the pressure of proof and predictability.
It's my belief that strategic clarity doesn't lie in the cold hard proof of analysis alone, but in the less concrete, far more interesting, messy truth of how people, culture and consumer behavior actually work.
Well this is all nice sentiment, I hear you say, but what are you going to do about it?
Read on.
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