Brand · Creative · Insights · Marketing

Strategy Director

Ryan Smith.

Role
Agency & In-House Strategy Director: 15 years in Brand, Creative and Insights Strategy
Based
San Francisco, CA
From
Melbourne, Australia
Strategist!
Who needs one?

We live in an age of answers.

High on our own supply of data, the urgency to produce more facts, more proof, more certainty of our next action is irresistible.

But good answers have only ever come from good questions. When the barrier to analysis is non-existent, questions become the most valuable currency.

This has always been the backbone of my strategy discipline. What problem are we really trying to solve? Who are we really trying to influence? What really makes them tick? Why should they care?

"Strategy" is a strange role, and a frequently misunderstood one. It's not surprising, given it isn't the end product. At least, it shouldn't be. What's the point of a report that suggests a line of action that doesn't lead to any action?

At its simplest, strategy defines how we get from point A to B. Obviously then, we must define points A and B (not as common as you may think). But when strategy is at its best, the path between A and B is a galvanizing marriage of both analysis and creativity.

Sadly, this marriage is too often collapsing under the pressure of proof and predictability.

It's my belief that strategic clarity doesn't lie in the cold hard proof of analysis alone, but in the less concrete, far more interesting, messy truth of how people, culture and consumer behavior actually work.

Well this is all nice sentiment, I hear you say, but what are you going to do about it?

Read on.

See selected work →

01 — How I work

Discomfort over Convenience

The best strategies utilize the uncomfortable truths of the brand, audience or culture rather than avoid them for conventional wisdom.

Problems before Solutions

Sounds obvious, but honing the problem with laser focus and vulnerability saves resources and improves outcomes. Every time.

Internal and External

Having worked with global brands both in agency and in-house, I know all too well that great external-facing work begins with understanding and partnering with your internal stakeholders.

Inspiration and Investigation

Creating room for the creative process that leads to great work, while informing and backing it with the investigation required to build rigor and process.

02 — Selected work

01 / 07

Extra Gum · Mars Wrigley

For When It's Time

The challenge

How do you resuscitate a global category built on fresh breath when the world is still social distanced?

The solution

Become the defining category and brand of the social come-back.

The results

  • +73% on category sales, record-breaking market share
  • Global Grand Effie — Best of the Best
  • 3× US Effies, WARC Effectiveness Winner, 5× AME, 2× Cannes Lions

Viral earned media including a full pull-out in The New York Times ↗

02 / 07

Aboriginal Victoria · Department of Premier & Cabinet

Deadly Questions

The challenge

How do we get an apathetic 98% of the population to support a treaty for the 2% of Indigenous Victorians?

The solution

Turn the public's misconceptions into their reason to engage.

The results

  • 4,000+ questions asked
  • National news media coverage stimulating public discourse
  • Treaty Bill passed by Victoria Parliament
  • AdNews Campaign of the Year, AWARD Bronze, Spikes Asia Winner

03 / 07

WhatsApp · Meta

Green Bubble, Blue Bubble

The challenge

How do we recruit iMessage-obsessed Americans to the world's favorite messaging platform?

The solution

Become the go-to solution to the dreaded Green Bubble / Blue Bubble conundrum.

The results

  • 100M+ MAU — record growth in priority US market
  • Record-high perceived platform privacy
  • US Effie Winner

04 / 07

Lexus · IS

Take Control of Your Journey

The challenge

How can Lexus carve out a distinct space in a performance category defined by the power of German auto?

The solution

Reframe power for the modern luxury buyer — from brute force to resilience and conviction.

The results

  • Top-performing auto ad in the Australian market on launch

05 / 07

Snickers · Mars

Hungerithm

The challenge

How do we make a brand platform ("You're Not You When You're Hungry") live and breathe in the real world?

The solution

Stimulate real-time demand by altering the price of a Snickers based on how angry the internet gets.

The results

  • +67% sales, 1,740% lift in social traffic
  • 21 Cannes Lions, Bronze Effie, D&AD Winner
  • Adweek Media Plan of the Year — Best in Show

06 / 07

Orbit · Mars Wrigley

Keep It Clean

The challenge

How do we put gum back into youth dating culture, when dating moved online?

The solution

An interactive partnership with Tinder that helped daters respond to dirty dating messages.

The results

  • Out-performed Tinder platform benchmarks
  • Softened pandemic category declines for Orbit
  • 2021 Effies Finalist

07 / 07

National Australia Bank · AFLW

History In The Making

The challenge

How do you build brand equity through a league that doesn't yet exist, and isn't taken seriously by footy die-hards?

The solution

Leverage nostalgia to give the women's league a history it never had.

The results

  • Record-breaking first season attendance
  • Significant increases in brand awareness, sentiment and consideration
  • Secured long-term ongoing league partnership

03 — Services available

With deep experience on both the agency and in-house sides across a wide range of categories, I'm open to projects of different shapes and sizes. This might mean partnering with your internal teams to build your brand foundations, repeatable processes or internal skills, or bringing me in for a one-off campaign to develop and partner with your creative teams on the best creative strategy.

In-House
Marketing
Consulting

  • Workshop facilitation
  • Problem & goal definition
  • Integrated marketing planning facilitation
  • Category entry point definition
  • Upskill workshops, e.g. strategic brief development
  • Agency and/or creative briefing
  • Marketing infrastructure support — templates, tools, processes

Brand &
Insights
Consulting

  • Brand positioning
  • Brand identity development
  • Audience & cultural insight development
  • Research plans and briefing
  • Brand activation playbooks

Campaign
Planning &
Execution

  • Campaign strategy development
  • Creative and media briefing
  • Creative development partnership
  • Comms planning
  • Measurement frameworks

04 — Experience

HootsuiteSan Francisco, CA2025 — Present
Senior Director, Marketing Strategy & Insights
BBDO WorldwideSan Francisco, CA2022 — 2025
SVP, Group Strategy Director
Energy BBDOChicago, IL2020 — 2022
SVP, Group Strategy Director
M&C SaatchiMelbourne, Australia2019
Senior Strategist
Clemenger BBDOMelbourne, Australia2015 — 2019
Strategy Lead

Education

Bachelor of Commerce
University of Melbourne
2009 — 2012
Master of Communication
Royal Melbourne Institute of Technology
2012 — 2016

05 — Get in touch

How much can a few paragraphs really say? Would love to chat any time.

Or find me on LinkedIn ↗

Thanks — I've received your note and I'll be in touch shortly.